Myths about the hotel reservation

The economic crisis has forced many to refuse to travel or significantly reduce the cost of leisure. This was especially important for tourists coming to Moscow, if foreign hotels have begun to cut prices and to develop programs to attract guests, the hotel in Moscow on such measures is not even thinking. Moreover, some hotels even increased room rates. Little changed attitude to the customer: for fun, we phoned about a dozen hotels 2 * and 3 *. About half of them in the voice of the administrator was read absolute indifference and even unwillingness to communicate with guests, and two - we came across the complete lack of courtesy on the part of the hotel. Note that the mid-market hotels are the most popular among customers. But is unlikely to potential tourists will want to pay a large sum for the hideous quality of service. Single moment - time, money, imagine that you live in another city or country, and you should ring up 10 new hotels - a long distance / international calls.

But there is a more economical option: booking through a travel agency. You only call - everything else does the manager. Tourists, for the first time confronted with the opportunity, sometimes frightening - is that they "throw", which they have to pay for the services that they do not inhabit the hotel. To see if this is true, our correspondent with City booking service "Aldiana Service". For reasons of clarity, we decided to actually book a room. And the common myths that we have dispelled:

Myth 1: Reservation service fee.

Рealnost include urban reservation service is free. You call, list their requirements for a hotel room or answer a few additional questions. You have several options you choose. An hour - a maximum of two calls back to you and tells the manager to confirm hotel reservations or not. If yes - you pay the accommodation, if not - the manager has other options.

Pros: an agency you can book at a lower price than at the front. Through partnerships can offer you a good discount. In addition, partly redeemed agency: the hotel will tell you that there is no space, and booking service - will offer free rooms in the same hotel.

Myth 2: take the money and the room did not make reservations. Then look for the firm.
Reality: The right to engage in tourism activities are only the companies listed in the Federal Register of Tour Operators. To the roster firm must have financial security is not less than 500 000 rubles (domestic tourism). Furthermore, the hotel is not interesting to conclude a contract with small unknown companies - since there are major partners (for example, all the same "Aldiana Service"), providing a well-stocked room stock.

Pros: If you need documents for accounting - you will be given a full accounting.

Myth 3: come to the hotel, and then say that he did not know who and what a reservation.

Reality: That's just this option is possible with self-booking. As we were told in the City booking service to be treated clients who find themselves in this situation. Booked independently confirmed booking, arrived - and they turned down. When ordering through the firm is excluded.

Pros: in case of a problem customer can always call my manager and he will understand the situation.

Myth 4: slipped the worst.

Reality: The booking service is uninteresting to work with hotels which provide poor quality services.

Pros: The same goes for boarding houses and sanatoriums. Manager only works with reputable holiday homes and not just pick up a good pension, but will offer different options. Now enjoys great popularity Krasnodar: cheaper than abroad, and the quality of services - is the same. More and treatment offered.

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